Cancellation & Refund Policy

Last updated: October 2026

At Just Dorkar, we are committed to delivering high-quality web design, custom software, digital marketing, and IT services. This policy clarifies terms regarding order cancellations and refund requests.

1. Cancellation Policy (Duration)

  • Standard Service Orders: Cancellation requests can be made within 24 hours of placing an order or making a project advance payment, provided project development has not started.
  • Recurring / Monthly Retainers (SEO / Marketing): You may cancel ongoing digital marketing or maintenance services at any time by giving a written notice at least 7 days before the next billing cycle begins.
  • Once development milestones or live work (code commit, ad creation, design drafts) have commenced, cancellations are subject to deduction for work executed.

2. Refund Conditions

Refunds will be considered under the following specific circumstances:

  • The cancellation was requested within the 24-hour grace window prior to initiation of development.
  • We are unable to initiate or deliver the agreed service within the mutually agreed timeline.
  • Duplicate or excess charges occurred due to network errors during online checkout.

Note: Non-refundable expenses include third-party domain registrations, web hosting fees, and third-party API subscription costs incurred on your behalf.

3. Refund Duration & Mode of Payment

Refund Duration: Once a refund request is reviewed and approved, it will be processed within 5 to 7 working days.

Refund Mode: All approved refunds will be credited back directly to the original source of payment (Credit Card, Debit Card, Net Banking, or UPI account used during the transaction).

4. Requesting a Refund

To request a cancellation or refund, email us at support@justdorkar.com with your Invoice/Order ID and reasoning. You can also reach our support team by phone at +91 9434228825.